PAY BY PHONE 334 - 365 - 6783

CALL 844 - 772 - 6852

PAY BY PHONE : :  844-772-6852

CALL OFFICE : :  334-365-6783

Pay My Bill Online

Use the link below to pay your water bill online using our secure server.


IF PAYING IN OFFICE, PAYMENTS ARE DUE BY 5:00PM ON THE DUE DATE. IF PAYING ONLINE, PAYMENTS ARE DUE BY 7:00PM ON THE DUE DATE.


Pay My Bill



ATTENTION CURRENT E-BILL CUSTOMERS!!!

IF YOU ARE AN E-BILL CUSTOMER, YOU WILL START GETTING YOUR EMAILS FROM noreply@viewyourbills.com. PLEASE TAKE NOTE OF THIS CHANGE SO YOU DON'T MISS YOUR MONTHLY BILL.



WANT TO GO PAPERLESS?
PLEASE GO TO http://pwwb.viewyourbills.com AND REGISTER YOUR ACCOUNT. YOU WILL BE ABLE TO ACCESS YOUR ACCOUNT, VIEW YOUR WATER BILL, AND PAY ONLINE. YOU WILL ALSO BE ABLE TO SELECT "TEXT ALERTS" FOR YOUR BILL AND GET BALANCE UPDATES.

Billing Questions

Billing Questions

Submit a billing related question online via the form on this page.

See an example bill with explanations of each section below.

Contact a customer service representative call 365-6783.


Service Issues

Submit a service related question online click here.

Contact our maintenance department click here.

Contact a customer service representative call 365-6783.


Garbage/Sewer

The Prattville Water Works Board collects sewer and garbage charges for the City of Prattville. We do not, however, collect your garbage or maintain sewer related equipment. If you have billing questions about your garbage/sewer charges, please use our billing issues form or call 365-6783. If you have questions about your garbage/sewer service, visit the City of Prattville at http://www.prattvilleal.gov.

Water Bill Adjustments


Today`s quality water meters are very accurate and each one is tested for accuracy before being placed in service. Water meters are read each and every month. Your consumption and water bill are calculated based on the meter readings. If the water consumption appears unusually high on your bill, you should immediately investigate the piping and water-connected devices on your premises to find the possible cause for the excess water usage. Check for leaking toilets, water heater leaks, possible leaks in the water line, dripping faucets, or other leak possibilities. The Water Works Board is responsible for any and all maintenance and repairs of water facilities from the water main through the meter setting assembly, but the customer is responsible for upkeep, maintenance and repairs of all water facilities beyond the meter setting assembly.


Please do not request an adjustment to your water bill because of excess water metered above your normal usage amount. The policy of the Prattville Water Works Board is to not make adjustments. Once water has passed through your meter it has been delivered to the customer and the cost of delivering that quantity of water has been borne and has to be to be paid for by the Board. It is not fair to other customers who are diligent in maintaining their home water systems for the Board to make adjustments for customers who have leaks or unaccounted water usage.

Water Bill Overview

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