The Prattville Water Works does not solicit personal information via phone, text, or email. If you are contacted by anyone attempting to obtain your personal information on behalf of the Water Works Board do not respond and notify us immediately.
Water Bill Adjustment Information
Policy exceptions and adjustments to water bills are rarely made by The Water Works Boards and if made, are only done so because of extraordinary circumstances which may justify special consideration.
Summer Sewer Rate Information
We have had comments from our customers regarding summer sewer rates and their ability to know more closely when meter readings begin for the summer rate application in their area. Summer sewer rates enable sewer customers to take full advantage of this benefit which the city has provided for their sewer customers.
For customers east of Highway 31 (Cycle 1) summer sewer rates will begin with readings taken on or after March 25, 2019.
For customers west of Highway 31 (Cycle 2) summer sewer rates will begin with readings taken on or after April 5, 2019.
We hope this information is helpful to you and we will post the dates later on our website to let you know when the summer sewer rate reading period will end in each of the above areas.
About my water meter
A water meter is a device installed in the service line of a home to accurately measure the amount of water that a customer consumes. There are standards set by the American Water Works Association which define the level of accuracy a meter is required to operate at. Meter manufacturers guarantee these standards are met when meters are purchased by the water utility. These standards ensure that water consumed by a customer will be accurately and fairly measured. Despite these standards, there will be situations when a consumer questions the accuracy of the water meter.
Call before you dig
We would like to remind our customers that anytime you need to dig near a road or easement, please contact us first. We will locate any water lines or equipment for you free of charge. Click here to submit a line locate request online or use the "Contact Us" link to submit a request via phone. We do not participate in Alabama One Call. If you submit a locate request to Alabama One Call, you still need to contact us for location of water related equipment.
2017 Consumer Confidence Report
We are pleased to present this year's Annual Water Quality Report (Consumer Confidence Report) as required by the Safe Drinking Water Act (SDWA). This report is designed to provide details about where your water comes from, what it contains, and how it compares to standards set by regulatory agencies.