Warning: Unsolicited Emails
Prattville Water Works Board never sends out unsolicited email messages. If you receive a message claiming to have been sent from our servers or staff be aware that it is a hoax. Usually these messages will have a virus attached. Should you receive one of these emails, please forward a copy to email@example.com with subject "ABUSE" and then delete the message.
About my water meter
A water meter is a device installed in the service line of a home to accurately measure the amount of water that a customer consumes. There are standards set by the American Water Works Association which define the level of accuracy a meter is required to operate at. Meter manufacturers guarantee these standards are met when meters are purchased by the water utility. These standards ensure that water consumed by a customer will be accurately and fairly measured. Despite these standards, there will be situations when a consumer questions the accuracy of the water meter.
Call before you dig
We would like to remind our customers that anytime you need to dig near a road or easement, please contact us first. We will locate any water lines or equipment for you free of charge. Click here to submit a line locate request online or use the "Contact Us" link to submit a request via phone. We do not participate in Alabama One Call. If you submit a locate request to Alabama One Call, you still need to contact us for location of water related equipment.